Shipping policy

Shipping Timeframe

At MyMobile, we strive to ensure that your orders are delivered to you as quickly and efficiently as possible. Once your order has been processed and dispatched, shipping will take approximately 3-5 business days, depending on the courier service selected at checkout.

Shipping Partners

We are proud to partner with Bobgo and their network of reliable couriers to deliver your purchases. Bobgo ensures that your orders are handled with the utmost care and delivered to your doorstep in a timely manner. For more information about Bobgo and their couriers, please visit the Bobgo website.

Order Processing

  • Orders placed before 12:00 PM will be processed on the same business day.

  • Orders placed after 12:00 PM or on weekends and public holidays will be processed on the next business day.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to track your order directly through the Bobgo website or the courier’s tracking service.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the chosen courier service. These costs will be displayed at checkout before you complete your purchase.

Delivery Issues

In the unlikely event that there are any issues with your delivery, please contact our customer support team at online@mymobileza.com or call us at +27 11 465 5669. We will work with Bobgo and the respective courier to resolve any issues as quickly as possible.

Returns and Exchanges

Please refer to our Return Policy for information on how to return or exchange an item.

Thank you for shopping with MyMobile. We appreciate your business and are committed to providing you with the best possible service.